Service · 05

CRM & Lifecycle.
Where the second sale lives.

Email, SMS, automation. The system that turns a one-time buyer into a repeat customer, and a repeat customer into someone who refers you. Most brands underinvest here. We don't.

EmailSMSAutomationSegmentationLTV
Talk to us →
Process · 02

How we work.

A four-phase loop. We move fast, but we don't skip steps.

01

Audit

Existing flows, segmentation, deliverability. Find what's broken first.

  • Account audit
  • Flow inventory
  • Deliverability check
02

Architect

Customer journey, segments, lifecycle moments. The skeleton.

  • Journey map
  • Segmentation strategy
  • Trigger architecture
03

Build

Templates, automations, copy, design. End-to-end production.

  • Email templates
  • Automation builds
  • Copy library
04

Optimize

A/B test subject lines, content, send times. Forever.

  • Test calendar
  • Performance reports
  • Optimization sprints
Included · 03

What you get.

Standard scope, calibrated per engagement. Anything custom, we'll scope and price separately.

Welcome series

New-subscriber automation tuned for the first 30 days.

Lifecycle flows

Abandoned cart, browse abandonment, post-purchase, win-back.

Segmentation

Behavioral and value-based segments wired into all sends.

Newsletters

Weekly or bi-weekly. Written, designed, scheduled.

SMS

Where it makes sense — never spam, always relevant.

Reporting

Open rate, CTR, revenue-per-recipient, LTV trends.

Selected Work · 04

Where this shows up.

Recent partnerships where CRM & Lifecycle was the lead engagement.

MZ Foods
FMCG · Food

MZ Foods

Built a Drunk Elephant-inspired identity with locked color rotation per honey variant. Six SKU photoshoot, packaging mockups, Instagram content calendar tied to launch windows.

Outcome Coming soon
Media Wiz
Tech · SaaS

Media Wiz

Brand identity refresh, web platform rebuild on a tighter narrative, lead-gen funnel with three nurture tracks segmented by company size.

Outcome Coming soon
MBD Sofas
Lifestyle

MBD Sofas

Built a unified visual system spanning showroom signage, e-commerce, and paid creative. Performance ads tied to both online conversion and showroom-visit intent.

Outcome Coming soon
Other practices · 05

Or compose the full stack.

01 · BRAND Brand Strategy The argument before the artifact. Read more → 02 · SOCIAL Social & Content Made by a team that posts on its own brand. Read more → 03 · PERFORMANCE Performance Ads Tied to revenue, not impression-share charts. Read more → 04 · WEB Web & Product Sites and apps that don't look like everyone else's. Read more →
Open · 06

Talk to us about crm & lifecycle.

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